Rollout
Be the carrier that ends the waiting.
Rollout options
One platform. Four ways to deploy.
Lumasite fits the workflow you already run. Choose the capture path that matches how your claims come in.
Policyholder at FNOL
Capture happens during the first-notice-of-loss call. The policyholder receives a link, walks through the damaged rooms, and takes the photos. A desk adjuster receives both the claim and the draft estimate.
Mitigation technician
Before or after mitigation work, the technician photographs the damaged rooms, noting pre-existing conditions and the full extent of the loss. A desk adjuster receives the documentation and a full draft estimate.
Field adjuster
Documentation takes minutes onsite instead of hours. By the time the adjuster is back at the desk, a full draft estimate is waiting for review.
Desk adjuster
The adjuster sends the policyholder a link, then receives a draft estimate without leaving their desk.
Anyone can capture a claim without compromising estimate quality. This means you can reserve your most experienced adjusters for QA and complex claims.
Adoption
Easy to start. Easier to keep.
One hour to get started
1 hour adjuster training. Not a week. Not a month. Adjusters are productive on their first claim, because the workflow runs on the phone they already carry and on the tools they already use.
Native Xactimate integration
Nothing new to deploy. Estimates land where your team already works, priced against the carrier guidelines you already use.
We stay with you
Onboarding is included, and our team works alongside yours through the first claims, not just through the signature. Your rollout is our rollout: we meet regularly, fix what gets in the way, and build what your adjusters ask for.
Proof of ROI, built in
ROI evidence from day one. Cycle time, first-pass rate, and adoption are reported back to you, with no separate analytics project required.
If you run Verisk, Lumasite is already in your stack — Xactimate and XactAnalysis, with no new tools to add. We also support Cotality for measurements.
Integrated with
*measurements onlyWho it's for
Designed for everyone who touches the claim.
Running a property book means managing cost per claim, cycle time, and customer experience at the same time. Lumasite improves all three, and it fits into the systems you already run without forcing you to replace what you’ve already built.
If you’ve spent your career measuring rooms and writing scopes, you know how much of the job is paperwork. Lumasite handles the heavy lifting so you can spend your day on the tough claims and the people behind them.
If you capture damage on a carrier’s behalf, Lumasite turns a walkthrough with your phone into documentation the carrier accepts the first time, with fewer challenges and less back-and-forth.
Policyholders get their claim settled fast, sometimes the same day instead of weeks later. Capture happens on their own time, in their own home, so no stranger ever has to walk through the door. And because every estimate comes from objective measurements and consistent carrier rules, the number they get is fair and predictable, no matter which adjuster reviews it.